Supportive Services

Supportive Services for Veterans and Veteran Families (SSVF)

Funded by the Department of Veteran Affairs that aims to improve low-income housing stability, this program is available in Essex and Middlesex Counties and administered in collaboration with Volunteers of America MA.

If you are homeless, or at immediate risk of becoming homeless, please contact us immediately at 1(888) 866-2838,      (978) 372-3626 (M-F 8am-4pm), or

Supportive Services

SSVF will provide outreach and case management services and will assist participants in obtaining VA and other public benefits which may include, but are not limited to:

  • Rental arrearage
  • Utilities & Utility Deposits
  • Moving Expenses
  • Security & 1st month rent
  • Transportation
  • Childcare
  • Emergency Supplies

Additional services include:

  • ​Health Care Referrals
  • Daily Living Referrals
  • Peer Support Opportunities & Referrals
  • Fiduciary & Payee Referrals
  • Legal Service Referrals
  • Housing Counseling Services & Referrals
  • Employment & Training Referrals

Eligible Veteran Families

To be eligible for supportive services under this program, you must be:

  • A member of a Veteran family: A Veteran family is defined as a single person or a family in which the head of the household or the spouse of the head of the household  is a Veteran*.

  • Very low-income: Your household income does not exceed 50% of the area mean income (as adjusted).

  • “Occupying Permanent Housing”: You either (a) are residing in permanent housing and are at risk of losing such housing; (b) are homeless and scheduled to become a resident of permanent housing within 90 days pending the location or development of housing suitable for permanent housing; or, (c) have exited permanent housing within the previous 90 days to seek other housing that is responsive to your needs and preferences. 


Who can qualify for this program?
There two types of groups that qualifies for SSVF

  • A veteran-someone has served at least one day of active duty training or more (reserves/national guard are required to be activated under title 10 orders)
  • Veterans who are at risk of loosing their permanent night time residence
    Veterans who are homeless, living in the streets, shelters, and congregate living spaces.

Note: veterans who are couch surfing are not considered homeless, a one day of homelessness must be established by SSVF in order to qualify for assistance

What type of services can SSVF provide to veterans?
  1. Under the at risk of homelessness, SSVF can provide assistance with rental arrears (proof of an eviction notice is need it)
  2. Under the homeless category, SSVF can provide assistance with the start up cost, such as, the security deposit, moving cost, and utility deposit. 
Who can qualify for this program?

What type of documents are need it in order to qualify:

  • DD214
  • Picture ID
  • Updated proof of income, if any
  • Updated lease-only for at risk of homelessness
  • Eviction notice-only for at risk of homelessness
  • Verification of homeless (letter from a care provider verifying homelessness status)
  • If there are Dependents:
  1. Social security card
  2. Birth certificate
  3. Proof of income and picture ID if over 18 years old (if any)

Northeast Division

10 Reed Street
Haverhill, MA 01832
p: (978) 372-3626

MetroWest Division

40 Mechanic Street, Suite 101
Marlboro, MA 01752
p: (508)-460-9993

Salem, NH

224 North Broadway, Unit E1D
Salem, NH 03079
p: (603) 824-3678

The Cape & Islands

247 Stevens Street                                                              Hyannis, MA 02601
p: (508) 488-8347


Veterans Crisis Line: 1-800-273-8255
MA Dept of Veterans Services S.A.V.E. Team: 1-888-844-2838
Homeless Veteran Hotline: 1-888-866-2838